WARRANTY COVERAGE
DREAMWORLD mattress carries a limited warranty against manufacturing defects (excluding mattress fabric) for up to 12 months from the date of delivery. During this period, DREAMWORLD will at its option, replace or repair a DREAMWORLD mattress, at no charge (excluding transportation and handling charge).
DREAMWORLD spring mattress carries a 10-year limited warranty period against spring coils that are loose, broken, or protruding from the surface of the fabric.
DREAMWORLD latex and memory foam mattresses carry a 10-year limited warranty period against visible and permanent depressions (of more than 25mm / 1 inch) in the material. The warranty does not cover gradual changes in hardness or characteristics including smell that do not affect the pressure-relieving properties of the product.
The repair cost of the DREAMWORLD spring / latex / memory foam / hybrid mattress shall be determined by the total number of years for which the mattress has been owned, excluding the first year of ownership, multiplied by 1/10th of the original purchase price. In addition to the above-mentioned repair cost, transportation and handling costs (S$100/- subject to changes without prior notice, within Singapore main island & Sentosa island only) shall be borne by the purchaser to make possible the logistics of collecting and returning the product under warranty.
DREAMWORLD foam mattress carries a 3-year limited warranty period against visible and permanent depressions (of more than 25mm / 1 inch) in the material. The warranty does not cover gradual changes in hardness or characteristics including smell that do not affect the pressure-relieving properties of the product.
The repair cost of the DREAMWORLD foam mattress shall be determined by the total number of years for which the mattress has been owned, excluding the first year of ownership, multiplied by 1/3rd of the original purchase price. In addition to the above-mentioned repair cost, transportation and handling costs (S$100/- subject to changes without prior notice, within Singapore main island & Sentosa island only) shall be borne by the purchaser to make possible the logistics of collecting and returning the product under warranty.
The warranty is only valid for purchase in Singapore and extended to the original purchaser and the original purchase invoice & delivery order must be presented for any claims. Without producing these required documents (including the completed online registration form and warranty coverage and exclusion details), the warranty claim cannot be exercised.
If identical materials are not available at the time of repair or replacement, DREAMWORLD reserves the right to substitute comparable materials or models and does not guarantee that the replacement will match the existing or original piece.
WARRANTY EXCLUSIONS